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From: Jorey Bump (no email)
Date: Mon Aug 01 2005 - 13:09:39 EDT
Scott Merrill wrote:
> Wietse Venema wrote:
>
>>Perhaps you can convince them this is a bad idea when you point
>>out that the sender would never be able to have a private email
>>conversation when a bunch of people is always forced to listen in.
>
> The nature of the business relationship is such that management isn't
> concerned about private conversations.
A simple solution is to provide a single alias to the client and only
reply to the client using that alias.
A more complex solution, but one aimed at just this scenario, is to use
a trouble ticket system like RT:
http://www.bestpractical.com/rt/
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