From: probsd org (no email)
Date: Sun Aug 01 2004 - 12:30:30 EDT
--- Victor Duchovni
<> wrote:
> On Sun, Aug 01, 2004 at 01:07:35PM -0300, Leonardo
> Rodrigues Magalh?es wrote:
>
> > If you wanna use free and open source solutions,
> you just cant complain that
> > much.
> >
>
> It is really the *free* part that matters here, you
> can buy commercial
> support for OSS, and have all kinds of support
> expectations (met or
> otherwise).
>
> When the software is free, the roles change, and the
> user has to be
> polite to the author who is giving the software away
> for free. The
> author's reward is pride in their craft and the joy
> of making something
> useful to others. If the software is to be useful
> to others, the user
> is not expected to abstain from "constructive
> criticism", but:
>
> - The user must be rational and polite even when the
> developer is
> direct and does not take the time to polish his
> responses with the
> usual social graces (it is just not possible to do
> that and get any
> work done). The better the question the better the
> answers.
>
> Users who routinely feel someone owes them
> something and constantly
> take offense get added to "kill files" (* see
> footnote).
>
> With commercial support you don't get to the
> developers at all, the
> people who are polite to you are (with due
> respect) trained novices at a
> call centre. There are a lot more of them than
> developers and they get
> to have the luxury of being polite (though often
> not actually helpful,
> and sometimes not polite anyway).
>
> - The user reads the documentation and asks
> *specific* questions,
> or highlights a specific section of the
> documentation that is not clear.
>
> It is a waste of time to repeat endlessly on the
> list material already
> in the documentation or already found in the list
> archives. If something
> is not clear, explain which specific sections of
> the documentation
> you find confusing, what you understand them to
> mean and what problem
> you are trying to solve. Someone will likely point
> out the error of
> your ways.
Ok, and your who? Can you at least tell us who you
are and what role you play in the Open Source
Movement to tell me what I should and should not do?
Regarding your threat about a kill file, I don't give
a rats ass. Let Wietse keep acting like this, I seem
to remember another Developer from OpenBSD who had a
history of being an ass, and it came back to him. My
rant is over. Those of you posting on behalf of
Wietse are obviously his helpers, or are dating him.
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