From: William Allen Simpson (no email)
Date: Tue Jun 24 1997 - 14:02:47 EDT
Well, we could talk about the repeated outages of MCI....
Last Thursday and again on Sunday, I saw all my traffic between myself
in Michigan and my client in Mississippi going to Atlanta and a black
hole, instead of via Houston and Memphis. This went for several hours
before I called MCI NOC.
I used to think the MCI NOC did an exemplary job. I guess that was when
they were using BBN.
Unfortunately, nowadays, IP address of routers are meaningless. They
want "circuit numbers". Of course, I have no idea what _their_ circuit
numbers are. Heck, I don't pay any attention to those under my control.
The end result was they refused to take a trouble ticket, even though
it was clearly their mis-routing problem. They did admit that there
might be maintenance going on in the middle of a Sunday afternoon.
The excuse was that "I'm not a direct customer on either end". Heck,
even my next level up service provider isn't a direct customer.
Long gone are the days when folks cooperated to resolve trouble reports.
And has anyone else noticed a heck of a lot of route flapping between
MCI and PSI, also through Atlanta?
Key fingerprint = 17 40 5E 67 15 6F 31 26 DD 0D B9 9B 6A 15 2C 32
Key fingerprint = 2E 07 23 03 C5 62 70 D3 59 B1 4F 5E 1D C2 C1 A2