From: Marshall Eubanks (no email)
Date: Tue Jun 03 2008 - 13:40:30 EDT
I have been very pleased with our service from Cogent.
Regards
Marshall
On Jun 3, 2008, at 1:06 PM, randal k wrote:
> We've had Cogent for going on three years now, and they've been
> nothing but exceptional across the board. Our sales guy is excellent -
> attentive but not overbearing. We've had one easily-resolved billing
> issue, and their team got us squared away on one call. Their tech
> support has been phenomenal for us - we've only had to call a few
> times (all BGP emergencies on our end, not theirs), but every time it
> was single-call, single-person response; having an empowered network
> guy answer the phone is extremely refreshing. Our multiple email
> tickets have always been immediately responded to and closed within 24
> hours. Also, the bang for the buck is out of this world.
>
> Our only complaint, and I do mean /only/ complaint is that they are
> ~25% of our traffic and not more (we peer w/ TWTelecom & Level3 as
> well). Dear Cogent, please peer more/better and we'll give you more
> money.
>
> As someone else said, if you have three peers, Cogent had better be
> one of them or you're missing out.
>
> Cheers,
> Randal
>
> On Tue, Jun 3, 2008 at 10:06 AM, TS Glassey <>
> wrote:
>> So at one time Cogent was one of the lowest performing bandwidth
>> providers.
>> Anyone have any responses to their current operations?
>>
>> regards,
>> Todd Glassey CISM CIFI
>> Chief Scientist/Founder - Certichron Inc
>>
>> 650-796-8178
>>
>>
>
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