From: Matt Kelly (no email)
Date: Tue Jun 03 2008 - 13:41:50 EDT
Try getting a credit from Cogent on a billing error, it's impossible.
Every single credit must be approved by the CEO as told to me by the
billing director located in DC.
Their network is oversold and they can't supply what they promise.
It's one thing to offer service cheap, it's a whole other to offer
cheap service.
Good luck if you choose to use them.
--Matt
On Jun 3, 2008, at 12:06 PM, TS Glassey wrote:
> So at one time Cogent was one of the lowest performing bandwidth
> providers. Anyone have any responses to their current operations?
>
> regards,
> Todd Glassey CISM CIFI
> Chief Scientist/Founder - Certichron Inc
>
> 650-796-8178
>
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