From: Alex Rubenstein (no email)
Date: Wed Oct 05 2005 - 15:27:48 EDT
Not to add fuel to the fire, but many IP contracts with my upstreams have
a clause, which is very similar across vendors:
"VENDOR cannot guarantee the peering sessions between our ourselves and
other companies and/or networks. There is no guarantee of end to end
connectivity between you as a CUSTOMER and other non-VENDOR controlled
networks."
While it actually has meaning now, I am not sure you'd get a vendor to
delete that from an agreement.
On Wed, 5 Oct 2005, Matthew Crocker wrote:
>
>
> On Oct 5, 2005, at 2:47 PM, Douglas Dever wrote:
>
>> On 10/5/05, Matthew Crocker <> wrote:
>>
>>>
>>>
>>> They did, and I'm not down. I see Level 3 via Sprint and GNAPs/CENT
>>> just fine. I didn't lose any connectivity to Level 3 at all. Bits
>>> moving down different pipes, not a big deal to me technically. The
>>>
>>
>> So, where's the problem, exactly?
>
> Um, I only have 2 routes to Level 3 when I should have 3 routes and I'm
> paying for 3 routes...
>
>>
>>
>>> fact remains that Cogent is not providing the service I'm paying them
>>> for and they need to get it fixed.
>>>
>>
>> Really? As you already pointed out, your packets are reaching their
>> destination. So, they don't "need" to get anything "fixed."
>
>
> Ok, I *pay* Cogent for 'Direct Internet Access' which is IP Transit service.
> I *cannot* get to part of the internet via Cogent right now. I also *pay*
> Sprint and GNAPS for 'Direct Internet Access' and I can get to all parts of
> the internet via their networks. I *used* to be triple redundant to *all*
> of the Internet but now I only have *two* connections to Level 3. My
> packets are reaching their destination because I'm smart enough to be
> multi-homed, that doesn't remove the responsibility of Cogent to do what I
> *pay them to do*. Cogent is *not* providing complete Internet access, I
> really don't care who's fault it is.
>
>> What utter nonsense...
>>
>> *shakes head and walks away*
>
> Is it really that hard to understand?
>
> As a paying Cogent customer I expect to be able to get to the Internet
> through them. Isn't that the business they are in?
>
>> -doug
>>
>
> --
> Matthew S. Crocker
> Vice President
> Crocker Communications, Inc.
> Internet Division
> PO BOX 710
> Greenfield, MA 01302-0710
> http://www.crocker.com
>
-- Alex Rubenstein, AR97, K2AHR, , latency, Al Reuben Net Access Corporation, 800-NET-ME-36, http://www.nac.net
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