From: Pete Kruckenberg (no email)
Date: Mon Feb 03 2003 - 23:44:21 EST
CEO's are judged by their company's profitability, long-term
growth, efficiency, etc. Students are judged based on
quizes, reports, mid-terms and finals. The economy is
tracked by tracking individual sectors, quarter-to-quarter
and year-over-year performance, unemployment, interest
rates, etc.
What metrics are used to measure networks and network
operators?
What "micro" measurements (the equivalent of tracking travel
expenses or cost-of-sales to ensure overall profitability)
are used to ensure good macro-level (up-time, network
reliability, application performance, happy customers)?
What systems/processes do you use to track all of this
information, and associate it to overall business success?
Thanks.
Pete.
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