From: Vadim Antonov (no email)
Date: Wed Jun 07 2000 - 19:28:08 EDT
To be fair to Concentric, they do return calls, and getting
to a live person is not that complicated.
Co-ordination with local carriers is an entirely different
story...
--vadim
From: Michael Medwid <>
To: "'Steve Sobol'" <>,
Subject: RE: Interesting DSL anecdote.
Date: Wed, 7 Jun 2000 15:57:14 -0700
MIME-Version: 1.0
Reminds me of Concentric's inane auto-attendant system. I was
trying to reach tech support as my DSL line had gone down
(Covad/Concentric.) Concentric's voice prompt says "To find
out about our technical support please visit our web site
at www.concentric.com." Ahhhhhhhhhhgh! I wrote them and
complained. They apologized. Nothing changed.
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