From: David Lesher (no email)
Date: Thu Jun 01 2000 - 08:46:41 EDT
Unnamed Administration sources reported that Joshua Goodall said:
>
> The situation is excerbated by the tendency of good support personnel to
> climb the corporate ladder into systems/routing. Very often I've seen tech
> support hired as little more than answerphone monkeys, naturally
> encouraging those with an emerging clue to either leave or rise.
Some of the best firms have EVERYONE do a [week?] tour in Phone Support
every [6 mon, year]. I have talked to sales managers, presidents
and such ilk. You *know* that they understand the business, and
the product.
-- A host is a host from coast to & no one will talk to a host that's close........[v].(301) 56-LINUX Unless the host (that isn't close).........................pob 1433 is busy, hung or dead....................................20915-1433
|
|
|